FREQUENTLY ASKED QUESTIONS

I just want to order the ebook cover, can I update to a print cover later?

Yes, you can. As long as it’s a custom cover designed by me. This will incur an extra fee of $50

 

I’ve left everything to the last minute. Can I get a rushed order through?

Yes, you can. Depending on the package, but all fees are to be paid up front. Please contact me to discuss your times and requirements.

 

Do I need to pay a deposit?

Yes, you pay a 50%, non-refundable deposit on all orders in order for work to commence. Simply email me on charmaineross44@gmail.com and I will arrange an invoice.

 

Can I use my own images?

Yes, you can, as long as you have originally bought them from a stock photo site legally. I can download images for you from a stock photo site, however, if the images are a speciality image, extra costs may be incurred. I will not work with images that are protected by copyright. If you supply your own images, I reserve the right not to work with them if they are not of a high enough resolution, or are unsuitable.

 

How long will my order take?

Depending on the package, I will begin within a few days. You will be contacted during the time I work on them. Once I start the work, you can expect turn around within 2 to 3 working days. Quick turnarounds can be done in less than a week, but intricate designs will always take longer.

 

When do I get my final files?

Once payment is made in full, I will email you all of the high resolution files.

 

I’ve made a mistake and need to cancel my booking. How do I do that?

If you cancel two weeks before I have started your project, I can return your deposit in full. Once the project has started, no refunds will be given and anything owning needs to be paid in full within 7 days of completion.

 

Can I pay in instalments?

No, I prefer a 50% deposit and payment in full before files will be released.

I would like to order different packages for a series. Am I able to do that and how much would that be?

Yes, of course you can order for a series. I will need to discuss your requirements in order to develop a custom quote.

 

I love your pre-made covers. Can I also order social images and header files?

Of course! Just let me know what you would like.

Please contact via emil charmaineross44@gmail.com